Thank you for shopping with us! We strive to ensure you are completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.

• Eligibility: Pashmina items can be returned within 30 days of the purchase date. To qualify for a return, items must be unused, in their original packaging, and accompanied by a receipt or proof of purchase.

• Non-returnable items: Due to hygiene reasons, items that have been worn or washed, as well as personalized products, are non-returnable.

• Initiate a Return: To begin the return process, please contact our customer service team at [insert contact information] to obtain a Return Authorization Number (RAN).
• Prepare Your Return: Carefully pack the item in its original packaging. Ensure that the Pashmina is folded neatly and protected from any potential damage. Include your receipt and the RAN.
• Shipping Your Return: Ship the item to the address provided by our customer service team. Please note that you are responsible for the return shipping costs unless the return is due to a defective or incorrect item.

Once we receive and inspect your returned Pashmina item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed and applied to your original method of payment within a specified number of days.

If you would like to exchange your Pashmina for a different color or style, please follow the same return process and place a new order for your desired item.

To maintain the quality of your Pashmina, we recommend following the care instructions included with your purchase. Proper care will help preserve the softness and longevity of your item.

• Information Collection: We collect personal information when you place an order, subscribe to our newsletter, or contact us. This may include your name, email address, shipping address, and payment information.
• Use of Information: Your information is used to process orders, communicate with you regarding your order, and enhance our services. We will never sell your information to third parties.



• Data Security: We implement various security measures to ensure the safety of your personal information, including encryption and secure servers.
• Your Rights: You have the right to access, correct, or delete your personal information at any time. To exercise these rights, please contact us at [email protected]

For any questions or concerns regarding your return or our privacy practices, please reach out to our customer service team at [email protected].

Thank you for your understanding and for choosing our Pashmina products!